https://community.o2.co.uk/t5/Tech-Support/eSIM-and-physical-sim-issue/m-p/1804794#M57675 <P>I have just ordered a new phone for my daughter’s birthday which comes with an eSIM. I have not given it to her yet, or activated anything but her physical sim has stopped working. Can she keep using the physical sim until I give her the new phone in 2 weeks?</P> Fri, 01 Aug 2025 19:14:55 GMT KateL 2025-08-01T19:14:55Z https://community.o2.co.uk/t5/Tech-Support/eSIM-and-physical-sim-issue/m-p/1804794#M57675 <P>I have just ordered a new phone for my daughter’s birthday which comes with an eSIM. I have not given it to her yet, or activated anything but her physical sim has stopped working. Can she keep using the physical sim until I give her the new phone in 2 weeks?</P> Fri, 01 Aug 2025 19:14:55 GMT https://community.o2.co.uk/t5/Tech-Support/eSIM-and-physical-sim-issue/m-p/1804794#M57675 KateL 2025-08-01T19:14:55Z https://community.o2.co.uk/t5/Tech-Support/eSIM-and-physical-sim-issue/m-p/1804797#M57676 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3832966">@KateL</a>&nbsp;</P><P>Her contract has been transferred to the new esim.</P><P>You would have to go in store, with photo ID, to get a new physical sim, which will cancel the esim.</P><P>If the new phone takes a physical sim, just keep using it in the new phone later.</P> Fri, 01 Aug 2025 19:43:29 GMT https://community.o2.co.uk/t5/Tech-Support/eSIM-and-physical-sim-issue/m-p/1804797#M57676 MI5 2025-08-01T19:43:29Z