topic Re: Bootlooping in Tech Support

Bootlooping

Tolkienista — Tue, 15 Jul 2025 20:53:47 GMT

I've had this problem for around a year....... bootlooping at my home address on my Moto g31 bought November 2022.

As it was under warranty for two years, it was returned to be fixed last October. Had a reset and a new motherboard.

All was fine for the first few weeks then periodically it went into a bootloop mode again.

It's pretty much every day at the moment, as soon as I arrive home, bootlooping.

Never got to the bottom of it.

Tech support......is it a phone issue, or an O2 issue?

I'm now out of contract......do I head for a new provider? I've been with O2 for 20+ years, never thought I'd look elsewhere, but they're not the company they were.

Do I just go for a new Android phone at an O2 store?

Or buy a phone and go for a SIM only deal?

Just don't know what to do and i still don't know about this infuriating bootlooping problem & where the blame lies.

Re: Bootlooping

MI5 — Tue, 15 Jul 2025 21:03:18 GMT

@Tolkienista

Try a PAYG sim from EE or Vodafone and see if it still does it.

That will tell you if it's a phone or network issue.

Re: Bootlooping

Tolkienista — Tue, 15 Jul 2025 21:24:08 GMT

That's interesting and would certainly isolate if it's the phone or provider.

Do you mean I'd go into a store and ask for a SIM card, or I'd have to leave O2 then go in and sign up to get a SIM card.

Sorry for being so confused about this, but I don't quite understand .

Re: Bootlooping

MI5 — Tue, 15 Jul 2025 21:38:51 GMT

@Tolkienista

You can order a free PAYG sim from their websites just to try them out.

Just swap one for your O2 sim as a temporary measure.