topic Re: Mobile number pay as you go has been cut off in Tech Support

Mobile number pay as you go has been cut off

Lynne10 — Sat, 20 Apr 2024 08:33:43 GMT

I want my number reactivating

Cleoriff — Sat, 20 Apr 2024 08:46:44 GMT

No idea why you have been cut off unless you haven't topped up?

Either way you need to contact O2.

All methods of contact are here

Grotemobile — Sat, 12 Jul 2025 06:40:00 GMT

Hi Same problem here .12/07/25 .Spent hours on the phone .Still cut off. £16 in the account lhave now put in a complaint.

Enlli — Sat, 12 Jul 2025 07:18:54 GMT

Well the original post is a year old

Did you follow the terms and conditions?

You need to make a chargeable call once every six months at a minimum

Oxonian — Sat, 12 Jul 2025 19:20:11 GMT

Bear in mind @Grotemobile that it is currently taking O2 up to eight weeks to investigate and respond to complaints.

I would be inclined to use social media to get help from O2 :-

MI5 — Sat, 12 Jul 2025 19:51:52 GMT

@Oxonian wrote:
Bear in mind @Grotemobile that it is currently taking O2 up to eight weeks to investigate and respond to complaints.

How do you know?

jonsie — Sat, 12 Jul 2025 22:45:50 GMT

I think the words 'up to' just about covers it 😎

I've never believed in the whole 8 weeks thing anyway...

MI5 — Sat, 12 Jul 2025 22:52:04 GMT

The only accuracy around the 8 week thing is that the complaint can be escalated after 8 weeks if not resolved.

It's all covered in the response from O2 when a complaint is logged so pointless to keep on spewing the same rhetoric.

jonsie — Sat, 12 Jul 2025 22:56:11 GMT

Quite!

...and I have never in all my time on the community told anyone 8 weeks for a complaint