topic Re: Phone number migration issues in Tech Support

Phone number migration issues

Pleasehelpmex — Sat, 12 Jul 2025 07:34:51 GMT

Hello - please help!

6 days ago I requested my old pay-as-you-go SIM number be transferred to a newly purchased pay-monthly e-SIM.

This still has not happened. I have rung O2customer service every day and I am told to ‘wait 4 hours’ or ‘we have filled in an escalation form’ or ‘wait another 24 hours and it will definitely be complete’.
Additionally, it seems the old pay-as-you-go SIM has been disconnected?

I cannot log into any 2 factor authentication. I have had this number for over a decade and losing it would be extremely inconvenient!

Re: Phone number migration issues

Enlli — Sat, 12 Jul 2025 08:01:31 GMT

This simple task seems to defeat O2

The social media team is better than the offshore mob.

DM them

Facebook (https://o2uk.co/O2CFB)

X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Phone number migration issues

Pleasehelpmex — Sat, 12 Jul 2025 11:29:36 GMT

I contacted O2 social media this morning and they have also said I just have to wait and there is nothing they/or I can do!

Re: Phone number migration issues

pgn — Sat, 12 Jul 2025 11:31:42 GMT

In the lap of the porting gods @Pleasehelpmex 🤷

Re: Phone number migration issues

MI5 — Sat, 12 Jul 2025 11:38:09 GMT

Maybe @Dave-O2 can take a look next week for you @Pleasehelpmex

Re: Phone number migration issues

Pleasehelpmex — Tue, 15 Jul 2025 06:01:20 GMT

Still no luck!

@Dave-O2 i would be extremely grateful if you could help me!

Re: Phone number migration issues

Dave-O2 — Tue, 15 Jul 2025 10:42:45 GMT

Thanks for the tag @MI5

@Pleasehelpmex Please drop me a PM with the mobile numbers involved and i'll take a closer look 👍