https://community.o2.co.uk/t5/Tech-Support/Locked-sim/m-p/1801425#M57543 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5827829">@Sachadog</a>&nbsp;</P><P class="">The Automated call line also works for PUK.</P><P class="">Call 202 from any O2 mobile (or 0344 809 0202 standard UK rate from any other phone)</P><P class="">and say or key in your own phone number when prompted.</P><P class="">when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.</P><P class="">Press 2 for Everything Else</P><P class="">Press 5 for More Options</P><P class="">Press 3 Your PUK will be read to you, so have a pen and paper handy.</P><P class="">Or&nbsp;<A href="https://www.o2.co.uk/help/phones-and-devices/sims-and-numbers/unblock-your-phone" target="_blank" rel="noopener">https://www.o2.co.uk/help/phones-and-devices/sims-and-numbers/unblock-your-phone</A></P> Tue, 08 Jul 2025 16:25:01 GMT MI5 2025-07-08T16:25:01Z https://community.o2.co.uk/t5/Tech-Support/Locked-sim/m-p/1801424#M57542 <P>My sim is locked</P><P>Trying to get puk code. Using another phone, putmy 02app on it, but when I try to log in, it is sending a code to my locked phone, so that doesn't help.</P><P>&nbsp;</P><P>How can I get my puk to unlock my phones sim.</P><P>Thanks</P> Tue, 08 Jul 2025 16:22:14 GMT https://community.o2.co.uk/t5/Tech-Support/Locked-sim/m-p/1801424#M57542 Sachadog 2025-07-08T16:22:14Z https://community.o2.co.uk/t5/Tech-Support/Locked-sim/m-p/1801425#M57543 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5827829">@Sachadog</a>&nbsp;</P><P class="">The Automated call line also works for PUK.</P><P class="">Call 202 from any O2 mobile (or 0344 809 0202 standard UK rate from any other phone)</P><P class="">and say or key in your own phone number when prompted.</P><P class="">when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.</P><P class="">Press 2 for Everything Else</P><P class="">Press 5 for More Options</P><P class="">Press 3 Your PUK will be read to you, so have a pen and paper handy.</P><P class="">Or&nbsp;<A href="https://www.o2.co.uk/help/phones-and-devices/sims-and-numbers/unblock-your-phone" target="_blank" rel="noopener">https://www.o2.co.uk/help/phones-and-devices/sims-and-numbers/unblock-your-phone</A></P> Tue, 08 Jul 2025 16:25:01 GMT https://community.o2.co.uk/t5/Tech-Support/Locked-sim/m-p/1801425#M57543 MI5 2025-07-08T16:25:01Z