topic Re: texts working, calls not working. in Tech Support

texts working, calls not working.

nbhamilt — Fri, 04 Jul 2025 15:30:54 GMT

Not sure when it started as I don't actually make that many calls, but while i can send and receive text messages, if i try and ring my number it says 'it has not been possible to connect your call' and when i try and ring out, it is just silence.. i can use Wifi and 4G data is working fine too - well as well as it ever works in my house.. it must be an o2 thing not the phone surely?

Re: texts working, calls not working.

pgn — Fri, 04 Jul 2025 15:35:56 GMT

@nbhamilt - if you use an eSIM, to fix this you will need a replacement sent.

As you're logged into the Community you should be able to access MyO2 via the webpage rather than the app, link up at top of Community pages, so CS can send replacement eSIM over, however you can also visit a store with valid I.D.

Re: texts working, calls not working.

nbhamilt — Fri, 04 Jul 2025 15:37:06 GMT

i'm accessing this via my PC and no, I don't use an e-sim, its a physical sim in an almost new phone.

Re: texts working, calls not working.

MI5 — Fri, 04 Jul 2025 15:39:08 GMT

@nbhamilt

Check for any network issues here https://www.o2.co.uk/apps/my-network

General fault finding advice here:

Re: texts working, calls not working.

nbhamilt — Fri, 04 Jul 2025 15:54:06 GMT

well i just enable wifi calling on my phone, now never tried that before, so it may not prove anything, but it still won't make calls and still won't receive calls - i've already worked through the checklist above - did that before posting here, all it says in my area is that it can get slow and they are working on it

Re: texts working, calls not working.

MI5 — Fri, 04 Jul 2025 16:01:41 GMT

@nbhamilt

You need to try your sim in another phone to see if it works or not.

That will direct your focus to where the fault lies and may eliminate the phone.

Possible causes are phone, sim, network or account.

Re: texts working, calls not working.

nbhamilt — Fri, 04 Jul 2025 17:34:13 GMT

is it possible that as my phone was not an o2 phone, but an unlocked phone i bought separately that o2 changed something to stop voice calls? it seems the sim works in another phone, and a new 02 sim does not do voice calls but also data. it just seems very odd that a phone stops receiving voice calls bet can do sms and data, especially since o2 switch off the 2g & 3g networks?

Re: texts working, calls not working.

MI5 — Fri, 04 Jul 2025 18:15:41 GMT

@nbhamilt

O2 won't have done anything to stop your calls but depending on where your phone came from, it could be barred.

It's a common scam on the likes of ebay, Facebook etc.

Check here https://www.checkmend.com/uk/

Re: texts working, calls not working.

nbhamilt — Sat, 05 Jul 2025 09:50:30 GMT

no it was a new phone from JCB toughphone, and like i say texts and data work, - it's just voice calls that dont, but it must be the phone then. why it wont send and receive calls but texts work is very very odd though.

Re: texts working, calls not working.

MI5 — Sat, 05 Jul 2025 09:54:46 GMT

It's a weird fault for sure @nbhamilt

If still in warranty, contact the seller or manufacturer for a repair, if not, try local repair shops etc...

Re: texts working, calls not working.

nbhamilt — Sat, 05 Jul 2025 12:52:19 GMT

Ok this is really borked up, I did a full system restore and it didn't work, then i finished setting up google and said 'hey google, call home', and the phone worked, it rang my home number... but now, 20 minutes later its not working for phone calls again. i'm going to go for a drive and see if it works somewhere else, maybe it is the local cell coverage...

Re: texts working, calls not working.

MI5 — Sat, 05 Jul 2025 13:05:50 GMT

My reply, post 4, gives you the info for checking local faults @nbhamilt

Re: texts working, calls not working.

nbhamilt — Sat, 05 Jul 2025 13:08:33 GMT

yes, i did do that, it just said and still does "

Our Network can get busy in this area.

This means your data could be slower than normal. We’re sorry about that. Our team is aware and working to make it better. Our top tips for staying connected would be to find local Wifi hotspots and download whatever content you need whilst connected to Wifi, so you can still enjoy it on the move."

Re: texts working, calls not working.

MI5 — Sat, 05 Jul 2025 13:36:04 GMT

@nbhamilt

If you get calls in a different area you can use the My Network app to report the issue in your are. If not, it's back to a phone repair.

Re: texts working, calls not working.

nbhamilt — Sun, 06 Jul 2025 10:59:08 GMT

Yup, definitely an o2 network issue, may my phone anntenna is weaker than my wife's, but even so, the phone is fine 3 miles up the road, but back home in my office, no voice calls and i cant seem to set up WiFi calling as it apparently need 02 firmware on the phone. if i weren't moving house in 6 weeks i would bin o2 and move to - Well anyone whose network actually works here..

Re: texts working, calls not working.

MI5 — Sun, 06 Jul 2025 11:22:43 GMT

@nbhamilt

at least you know now.

Have you reported it through the app?

Re: texts working, calls not working.

nbhamilt — Mon, 07 Jul 2025 14:41:24 GMT

yes, thanks for the help. what a palaver trying to find out though.