topic Re: No internet connection on 4 5 G in Europe in Tech Support

No internet connection on 4 5 G in Europe

PhilMcCann — Thu, 03 Jul 2025 07:58:26 GMT

I have just returned for some travel to Europe including Italy, Greece and Spain. In the absence of Wifi I was able to get 4 or 5G but with no internet connection so couldn't use Google, WhatsApp, etc

Can't understand this and would welcome an explanation and what action I can take to remedy please.

Thanks

***** ****

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Re: No internet connection on 4 5 G in Europe

jonsie — Wed, 02 Jul 2025 09:36:20 GMT

These are some tips to try :

Reboot phone.
Manually search for a different network
If using an iPhone, change data APN to mobile.o2.co.uk
Call customer service to check for any roaming bars
Or if you message O2 using the social media links below, they should be able to help you with this

Re: No internet connection on 4 5 G in Europe

Enlli — Wed, 02 Jul 2025 10:52:52 GMT

Simple but often overlooked

Was data roaming turned on in your handset.

Sometimes separate to roaming