topic Re: S25 Ultra in Tech Support

S25 Ultra

Neil28 — Wed, 25 Jun 2025 20:19:16 GMT

Hi, I have an s9+ and I want to get a sim for 25 ultra, my s9+ sim doesnt have 5G and the sim doesnt work in s25 ultra, I have tried to contact O2 and they have said I cant have a sim for the S25 ultra, reason, I didnt get it from them, evcen though I didnt get my s9+ from them, they gave me a sim as im pay monthly and in a contract. I need help I have an s25 ultra sat doing nothing and no help from o2.....any ideas

Many Thanks

Re: S25 Ultra

MI5 — Wed, 25 Jun 2025 20:23:10 GMT

@Neil28

Complete rubbish as usual from customer service.

Pop in store with photo ID and they will sort you out.

Re: S25 Ultra

Neil28 — Wed, 25 Jun 2025 20:42:37 GMT

Hi MI5

Thankyou for getting back so quickly

So I can go to any o2 and they will sort it out, I live in Poole, Dorset

Cheers

Re: S25 Ultra

pgn — Wed, 25 Jun 2025 20:51:24 GMT

Don't forget the valid Photo Id that you will need to show in-store, @Neil28

https://stores.o2.co.uk/

Re: S25 Ultra

Neil28 — Wed, 25 Jun 2025 20:52:04 GMT

Thank you 🙂

Re: S25 Ultra

MI5 — Wed, 25 Jun 2025 21:16:33 GMT

Yes, photo ID as I mentioned 😎