topic Re: Help with calling o2 in Tech Support

Help with calling o2

Cm155 — Sun, 22 Jun 2025 21:22:06 GMT

I’ve recently got a new iPhone and E-SIM plan from o2, I can’t access the app cos I can’t get through security. I think I have typed my number in wrong when setting up the account so I don’t receive any codes. I’ve called multiple times, explained that I can’t access my app cos my numbers wrong and I haven’t activated my E-SIM They say I can’t change my number cos I can’t do it through email and they hang up! I’m so stuck can anyone help

Re: Help with calling o2

pgn — Sun, 22 Jun 2025 21:27:18 GMT

may help a little, @Cm155 - and the O2 Social Media Team staff are more adept at getting you back up and going again - the links below for X and FB both take you directly to them, pick one and stick with it until an agent engages with you after 8am Monday, and good luck!

Re: Help with calling o2

MI5 — Sun, 22 Jun 2025 22:42:30 GMT

@Cm155

You can also go in store with photo ID to get yourself sorted.

https://www.o2.co.uk/storelocator