topic Re: Can't submit PAC online. in Tech Support

Can't submit PAC online.

Phil198109 — Sun, 22 Jun 2025 19:22:58 GMT

Exactly that. I've always been able to submit a PAC to O2 online in the past. The help pages provide no link. I've specifically created an O2 account to submit.my PAC to O2, but I've been through every single option on the account to no avail. All I've managed to do with that is request a PAC to port out the temporary number I have, which is of absolutely no use. All the links in the community forum I've found result in the a new page declaring: 404 page not found.

Are O2 having issues, or do they not want customers?

Re: Can't submit PAC online.

Bambino — Sun, 22 Jun 2025 19:26:46 GMT

@Phil198109 See if anything here helps: PAC code

Re: Can't submit PAC online.

jonsie — Sun, 22 Jun 2025 19:30:54 GMT

The online form has been discontinued

The only option now is to give them a call or use social media

In all honest, at this moment in time, porting in to O2 is fraught with risk

Some customers losing their number for weeks or even altogether

Porting out is ok as I did so about two months ago. This is because other providers are doing all the work and doing it correctly

Re: Can't submit PAC online.

Phil198109 — Sun, 22 Jun 2025 19:33:29 GMT

Thanks for the reply, but I'm sorry if I wasn't clear.

I have a PAC from EE to port my number to O2. I can find nowhere on the help pages, or through my account to submit this PAC to O2. On the account I've created, I've managed to request a PAC from O2 for the temporary number, NOT to port my EE number to O2.

Re: Can't submit PAC online.

Phil198109 — Sun, 22 Jun 2025 19:40:27 GMT

Thanks for the info @jonsie. I've had my number for ages and it's connected to various things as contact and verification, so I'd like to keep it if I can. Might look elsewhere if they're having issues.