topic Network issue in Tech Support

Network issue

DanyW123 — Sun, 22 Jun 2025 11:56:42 GMT

I have had network issues for most of my contract now. At work my phone is unusable, very rarely receiving calls and texts and very difficult to ring out and send a text. At home isnt as bad but still the call will drop out every time which is frustrating. Both locations say you're working on things when I checked the area for coverage. Any other options as its becoming a bit of a joke amongst family and friends when they try contacting me and is extremely frustrating for myself also. Thanks

Re: Network issue

Bambino — Sun, 22 Jun 2025 12:38:11 GMT

@DanyW123 Did you check what your O2 signal would be before taking the contract?

Use Wi-Fi calling when you can: WiFi and 4G Calling: Everything You Need To Know

Edit: It sounds as if things are unlikely to improve for you, so get Pay & Go sims from the other networks to find out which one will provide the best coverage for you.

When you're ready to change, follow this guide: Cancelling your contract - An updated guide - O2 Community

Re: Network issue

Oxonian — Sun, 22 Jun 2025 15:56:50 GMT

this might be worth a look @DanyW123 :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode

- test your network speeds

- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.