topic Re: No data access in Prague in Tech Support

No data access in Prague

Emmak — Tue, 17 Jun 2025 19:24:35 GMT

My daughter is travelling in Europe, I have checked her data usage against the 25gb and she has 17gb left but her has no data at all today in Prague. We have switched phone on and off, turned off 5G but no joy. Any suggestions?

Re: No data access in Prague

jonsie — Tue, 17 Jun 2025 19:26:30 GMT

These are some tips to try :

Reboot phone.
Manually search for a different network
If using an iPhone, change data APN to mobile.o2.co.uk
Call customer service to check for any roaming bars
Or if you message O2 using the social media links below, they should be able to help you with this

Re: No data access in Prague

Emmak — Tue, 17 Jun 2025 19:50:38 GMT

Manually changing network fixed it! Thank you