No data access

WN75 — Tue, 17 Jun 2025 12:01:54 GMT

Despite repeated calls to customer services, I remain unable to access data on the O2 network. The problem has persisted for over a week. As far as I can tell, nothing is being done to resolve the issue.

For the avoidance of doubt, I have:

Switched my phone on and off
Switched airplane mode on and off
Completed a forced restart
Reset my network settings
Turned Mobile data off and on
Turned Roaming off and on
Toggled between 5G auto and 5G On
Checked my APN settings
Confirmed that there is no network outage in my area
Confirmed that I have sufficient data allowance
Completed 2 x SIM swaps
Tried my SIM in another handset (same problem)

I have not been transferred to a technical department as requested and no one from the technical department has contacted me.

My inability to access data on the O2 network is seriously affecting my business - surely this is a breach of contract?

Re: No data access

MI5 — Tue, 17 Jun 2025 12:41:18 GMT

@WN75

No one here can access your account, so as you've tried everything we would suggest, you need to try O2 on their social media channels.

Pick one, send a private message and be persistent.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

https://www.o2.co.uk/apps/my-network

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No data access

Re: No data access