topic Re: Migration gone wrong in Tech Support

Migration gone wrong

Sophiejoyx — Tue, 10 Jun 2025 22:46:41 GMT

I have recently changed from o2 monthly to o2 payg. I ordered the new sim as advised, called o2 and asked them to migrate my old number to my new payg sim. This was over 2 weeks ago and it still hasn't transferred. I now can not access my online o2 account, I have emergency calls only on my phone at all times. Both the new number and my original have been deactivated. I have called countless times and at first was told it will take 1 day then 4 hours then 24hours etc and that it had gone through successfully and I just had to wait. Then it changed to my new sim being the problem. I was then told new sim has been sent on 2 different occasions and both times nothing turns up. I disagree with the new sim being the problem as it worked before the migration and for 30 minutes one day after the migration. I messaged facebook o2 and was told there has been a problem with my account details and once again its being looked into. Ive been told about a dozen times, its been escalated or its being looked into. Well I've had no means of contact now I can not access so many important things as I now do not have a number to receive texts/calls. If the school needs to call me for my child they can't and I am the only point of contact. I am desperate not to lose my number as there are things I will not be able to recover but I can not go without a phone when I live alone with my child and can not even authenticate my work laptop or deal with payments/banking. Please can somebody help me? I'm at my wits end.

Re: Migration gone wrong

Cleoriff — Tue, 10 Jun 2025 23:18:49 GMT

@Sophiejoyx

Only O2 can help sadly. If you can't call then contact them on social media

DM on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter (X) ( https://o2uk.co/O2CTW)

Be persistent. Best of luck.

Re: Migration gone wrong

Dave-O2 — Fri, 13 Jun 2025 15:36:17 GMT

Afternoon @Sophiejoyx

Have you had any joy with getting this resolved?

If not please drop me a PM with the numbers affected and i'll get this looked at next week 👍

Re: Migration gone wrong

Sophiejoyx — Fri, 13 Jun 2025 17:20:48 GMT

Hi Dave, unfortunately not. I've spoken to o2 countless times, both on the phone and on Facebook messages. I had an almost hour and half call last night, I was told my number has been mistakenly ported out of the o2 and they don't know where it is. I'll pop you a DM. Thank you 😊

Re: Migration gone wrong

MI5 — Fri, 13 Jun 2025 17:31:26 GMT

You couldn't make it up, could you!

The sheer incompetence of O2 these days is nothing short of amazing.

When will you wake up and do something about it?

Re: Migration gone wrong

pgn — Sat, 14 Jun 2025 08:54:49 GMT

"Nobody from O2 here to see your post"

Re: Migration gone wrong

MI5 — Sat, 14 Jun 2025 10:15:54 GMT

You'd be surprised.

Re: Migration gone wrong

pgn — Sat, 14 Jun 2025 11:10:41 GMT

Stunned 😂

Re: Migration gone wrong

MI5 — Sat, 14 Jun 2025 11:24:20 GMT

Guessed you would be

Re: Migration gone wrong

Sophiejoyx — Thu, 19 Jun 2025 14:37:38 GMT

Just an update, in case anyone goes through something similar... Dave-02 has managed to resolve this for me! He is a life saver 🙌 Thank you so much Dave 😁

Re: Migration gone wrong

Demi3 — Thu, 14 Aug 2025 18:17:41 GMT

Dave can you please help me? I am having the same issue but I don’t know how to PM you

Re: Migration gone wrong

MI5 — Thu, 14 Aug 2025 18:23:50 GMT

@Dave-O2 another one

Re: Migration gone wrong

Dave-O2 — Mon, 18 Aug 2025 11:57:14 GMT

Thanks @MI5

@Demi3 I have your PM & i'll be back in touch as soon as possible 👍

Re: Migration gone wrong

Mimck — Wed, 10 Sep 2025 14:06:50 GMT

Hi @Dave-O2

Not sure if you can help me too. I'm having the exact same issues with changing from a pay monthly to a PAYG SIM.

I have called on 3 separate occasions to have my previous number (that I use for a lot of 2FA) to be changed to this new SIM. On 3 occasions it has failed or the operator I have called has not done it properly, with one operator saying it could be a glitch in the system.

I have now received an email saying that my previous number will be disconnected and to use my new PAYG number that I don't want to go forward.

Re: Migration gone wrong

Dave-O2 — Wed, 10 Sep 2025 15:52:03 GMT

Afternoon @Mimck

I can certainly take a look, please drop me a PM with the mobile numbers affected.

Ill be back in touch in the morning 👍

Re: Migration gone wrong

LV01 — Sun, 14 Dec 2025 12:36:41 GMT

Hi, I am experiencing similar issue. I have dropped you a PM. can you please help me?

Re: Migration gone wrong

Enlli — Sun, 14 Dec 2025 14:04:09 GMT

@LV01 Just to let you know that Dave is on Leave and won't be around until Tuesday

Re: Migration gone wrong

LV01 — Tue, 16 Dec 2025 10:52:52 GMT

Thanks for letting me know. I have dropped @Dave-O2 a PM anyway.