topic internet speed in Tech Support

internet speed

steven12 — Sun, 08 Jun 2025 20:46:01 GMT

5g is indicated to be active, download speed is indicated to be fast often but apps and Internet are both slow, also 5g nr is indicated to be "suspended"

Re: internet speed

pgn — Sun, 08 Jun 2025 21:36:56 GMT

@steven12 - take a look here:

https://community.o2.co.uk/t5/Discussions-Feedback/Why-is-my-5G-so-bad-Worse-than-4G-actually/m-p/1786289/highlight/true#M138084

Re: internet speed

Enlli — Mon, 09 Jun 2025 06:33:12 GMT

@steven12 wrote:
5g is indicated to be active, download speed is indicated to be fast often but apps and Internet are both slow, also 5g nr is indicated to be "suspended"

If it is shown as 5G NR suspended then you are connected to 5G None Stand Alone where the 4G element is working but the 5G element is not being received. The phone may report 5G but you are really on 4G.

I see it a lot on all networks.