topic Network dropping in Tech Support

Network dropping

Emma71 — Tue, 03 Jun 2025 08:32:14 GMT

My network is constantly dropping off and then back. Why is this please? When I’m not on WiFi I have no connection it’s just finding it then dropping off straight away

Re: Network dropping

madasaf1sh — Tue, 03 Jun 2025 09:07:07 GMT

@Emma71

It could be your phone, the sim or a network issue in your local area

You can check the network status by putting your postcode here https://status.o2.co.uk

Have you tried putting the sim in a different phone and seeing if the issue is still there..

It might also be worth getting a replacement sim from your local o2 store, take Photo ID and they can do a sim swap there and then.

Also worth worth trying another sim in your phone

Also look at these guides

Re: Network dropping

Oxonian — Tue, 03 Jun 2025 18:34:57 GMT

@Emma71

You might also want to look at :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode

- test your network speeds

- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.