topic Re: MMS suddenly stopped working in Tech Support

MMS suddenly stopped working

Martin258369 — Mon, 02 Jun 2025 18:25:47 GMT

can anyone help with MMS not supported?

i have been sending MMS messages; sent and received photos earlier today. then suddenly they have stopped working; i cannot send or receive them. I am using a samsung s10 pay monthly.

i had this issue when first moving to o2 and had to input the APN settings. these are still there, but i have manually inputted them a few times today. turned the phone off/on a number of times. called o2 and couldnt help but they have logged the issue and someone should get back to me in 3-7 days.

can anyone help?

Re: MMS suddenly stopped working

madasaf1sh — Mon, 02 Jun 2025 18:35:01 GMT

@Martin258369

Do you have a spend cap at all on your account as MMS now cost 83p a Message!!

https://www.o2.co.uk/help/account/billing-and-usage/extra-charges-guide

Have you checked for any updates to Messages on Android as the phone?
Also check out this bit as well:

3. Message App Issues:

Clear Data:
In the Messages app's settings, you can clear the app's data. This can sometimes resolve temporary glitches.
Restart Phone:
Restarting your phone can resolve many minor issues.
Update Messages App:
Ensure your Messages app is up-to-date. Sometimes, an outdated app can cause problems.
Uninstall Updates:
If the issue persists after updating, consider uninstalling app updates and then updating again, or uninstalling the app entirely.

Re: MMS suddenly stopped working

jonsie — Mon, 02 Jun 2025 19:13:04 GMT

@Martin258369

I'm not sure if this still works...

Text "ACTIVE" to 2020 to receive your phone's MMS settings.

This text is free to send.

Re: MMS suddenly stopped working

MI5 — Mon, 02 Jun 2025 19:14:53 GMT

Use WhatsApp, it's free 😉

Re: MMS suddenly stopped working

pgn — Mon, 02 Jun 2025 19:33:22 GMT

...free to others also using WhatsApp, btw. Very lonely otherwise.

Re: MMS suddenly stopped working

MI5 — Mon, 02 Jun 2025 19:52:33 GMT

Obviously......

Re: MMS suddenly stopped working

Martin258369 — Mon, 02 Jun 2025 20:05:00 GMT

Thank you,

I do have a spend cap, but i am nowhere near it.

I have installed updates, not in the last few days, but I will try uninstalling the app and reinstalling, happy to try anything just now.

Many Thanks

Re: MMS suddenly stopped working

Martin258369 — Mon, 02 Jun 2025 20:07:11 GMT

Thanks Jonsie,

unfortunately that does not seem to work anymore, tried "ACTIVE" and "MMS" to 2020 but it says that 'this service is not live at this current time'

Re: MMS suddenly stopped working

Martin258369 — Mon, 02 Jun 2025 20:09:20 GMT

thanks MI5, i do use that as well; but trying to get the parents to use it is more of a challenge!

Re: MMS suddenly stopped working

MI5 — Mon, 02 Jun 2025 20:33:27 GMT

Might need a call to O2 if all else fails @Martin258369

Or pop in store, with photo ID, to see if they can help.