topic Re: New Sim in Tech Support

New Sim

Di28 — Sat, 31 May 2025 08:28:25 GMT

I have a new sim but to activate it I have to log into my O2 which then sends a security code via text. The issue is I have no connection at all so can't receive texts. Live chat does not seem to be working and I can't call as no network connection. What do I do, I need my phone.

Re: New Sim

madasaf1sh — Sat, 31 May 2025 08:36:15 GMT

@Di28

Pop into an o2 store with Photo ID, and they should be able to activate it for you, otherwise call o2 on 0344 809 0202 from another phone.

All the contact details can be found here

Re: New Sim

Enlli — Sat, 31 May 2025 09:17:58 GMT

When you do get into your MyO2 account, add another number in your contact details. You will then get a choice of which number to which you want codes sending.

Re: New Sim

pgn — Sun, 01 Jun 2025 14:56:47 GMT

@Enlli wrote:
When you do get into your MyO2 account, add another number in your contact details. You will then get a choice of which number to which you want codes sending.

I tried this a few weeks back - options in Web MyO2 are to add a "Landline" or an "International" number (or both!).

1. Trying to put another UK mobile network number into the "Landline" box falls foul of O2's checking that the number entered begins with either 01 or 02 - pffft!

2. Adding a UK mobile, with initial "44" and 10 digits, seems to be accepted - but it never appears as a second number in that pesky "Select number" prompt upon login. Today I deleted and re-added just to be sure, not holding out much hope on being offered the option to send the SMS for sign-on to MyO2 to that number though...

Unless there's another place for an alternate, or additional, contact number that I don't know of?

Re: New Sim

Enlli — Sun, 01 Jun 2025 15:57:43 GMT

@pgn

Seems to have changed

However if you put a different mobile number as your main contract then you do get a choice of that number or your normal O2 number.

Just reset mine and gave my Spusu number. Worked OK

Re: New Sim

MI5 — Sun, 01 Jun 2025 19:31:31 GMT

Aha, literally just said the same on another thread......

Re: New Sim

pgn — Sun, 01 Jun 2025 19:33:25 GMT

Thank you.