topic Re: O2 Open discount error in Tech Support

O2 Open discount error

bw3 — Thu, 10 Apr 2025 13:28:11 GMT

i am trying to add O2 open discount but its coming up with error message. any ideas how to resolve this?

Re: O2 Open discount error

Bambino — Thu, 10 Apr 2025 14:12:26 GMT

@bw3 We can't help with account issues:

How to find help & contact O2: A Guide - O2 Community

Re: O2 Open discount error

madasaf1sh — Thu, 10 Apr 2025 14:29:16 GMT

@bw3

When did you start your contract or upgrade, is it in the last 28days

As I usually leave it 3 or 4 days after upgrading to apply the Open Discount..

All the details on open are here

Re: O2 Open discount error

JMilly — Wed, 30 Apr 2025 18:40:57 GMT

I am having the same problem. I upgraded about 10 days ago and am still getting this message....driving me mad!

Did you sort it? If so how please?

Thanks

Re: O2 Open discount error

Oxonian — Thu, 01 May 2025 18:18:34 GMT

@JMilly

If that question is aimed at @bw3, it needs a tag thus.

However, if you follow the advice given in the other responses, that gives you a way forward. 👍

Re: O2 Open discount error

JMilly — Wed, 07 May 2025 18:11:32 GMT

@bw3 @madasaf1sh

Can anyone help please?

I upgraded on 19th April and have NHS discount. I already have a My O2 account but can not get into O2 Open. I either get 'sorry there was a problem' even though I can log into My O2 account ok or it doesn't recognise my work email!

Very frustrating - any ideas??

Thank You

Re: O2 Open discount error

madasaf1sh — Wed, 07 May 2025 18:27:10 GMT

@JMilly

Speak to Customer Services, via Social Media @o2 on X (Twitter) along with a screenshot of the error, will be your best bet, as the o2open site is flakey as hell..

Re: O2 Open discount error

Dave-O2 — Fri, 09 May 2025 13:44:08 GMT

Afternoon @bw3, @JMilly

Just bumping this thread to check in, are you still facing this issue?

If so, please PM me your mobile number and a screenshot of the error you're seeing?

Re: O2 Open discount error

Mwah — Mon, 26 May 2025 10:56:03 GMT

Same

I even raised a formal complaint and was offered compensation which I ended up taking because she couldn't resolve it any other way

Re: O2 Open discount error

Mwah — Mon, 26 May 2025 10:57:47 GMT

I caused a complaint 7 days after I renewed as the open website stikk gave me there's been an error message. They gave me £100 compensation but couldn't add my discount. Seems like o2 dont want you to have any discount

Re: O2 Open discount error

Enlli — Mon, 26 May 2025 11:28:33 GMT

@Mwah

Nope. It's just like a number of O2 systems; broken but nobody seems willing or able to fix it.

Re: O2 Open discount error

Oxonian — Mon, 26 May 2025 16:30:13 GMT

@Mwah wrote:
I caused a complaint 7 days after I renewed as the open website stikk gave me there's been an error message. They gave me £100 compensation but couldn't add my discount. Seems like o2 dont want you to have any discount

Is this issue still on your radar @Dave-O2 ? 👍

Re: O2 Open discount error

Dave-O2 — Tue, 27 May 2025 09:41:13 GMT

Thanks @Oxonian

Yes, i'm still working to get this fixed.

@Mwah Please drop me a PM with your mobile number.