topic Re: Apple watch activation in Tech Support

Apple watch activation

anthp — Mon, 19 May 2025 08:49:57 GMT

I have been trying to purchase an airtime plan for my Apple Watch since January

I have spent hours and hours on this problem, text chat, email, l phone calls, complaints

I have done everything I have been told to, no matter how ridiculous

I have been into 3 O2 shops

I have been told the only way to fix it is to buy a new watch from O2

It goes without saying I would have believed this level of customer service was possible

I am a pay-monthly customer with 4 phones across 2 accounts

I read somewhere that "Dave-O2" could sort it out, but I can't see how to pm him

My Apple Watch was purchased from Apple and is approximately 8 months old. and was previously connected to my old Vodafone account, and was working perfectly on Vodafone

Can someone please please help me

Re: Apple watch activation

madasaf1sh — Mon, 19 May 2025 08:46:16 GMT

@anthp

My advice dont bother...

You should be able to do it all via the Apple Watch App, and if moving it from Networks, then. I have seen it in the past where the watch needs to be factory reset.

And it will work, I had one from Amazon that worked fine for a good while then stopped..

The guide for Apple Watch may help and contact o2 via Social Media

Re: Apple watch activation

anthp — Mon, 19 May 2025 09:04:05 GMT

I saw a link to contact social media, but it took me to a list of different sites not good with social media does it mean contact through facebook or twitter?

Done factory reset of the watch, no difference

Re: Apple watch activation

MI5 — Mon, 19 May 2025 08:59:20 GMT

@anthp

Click this @Dave-O2 to send him a message.

Re: Apple watch activation

Dave-O2 — Mon, 19 May 2025 09:51:41 GMT

Morning @anthp

Can you please drop me the mobile number linked to the Apple Watch plan via PM and i'll take a closer look at what's happened 👍

Re: Apple watch activation

anthp — Mon, 19 May 2025 13:12:09 GMT

I think I have PM'd you, but it does say phone number removed

I think you should still see it

Re: Apple watch activation

anthp — Mon, 19 May 2025 13:14:36 GMT

thanks for that

Re: Apple watch activation

Oxonian — Mon, 19 May 2025 18:17:08 GMT

@anthp wrote:
I think I have PM'd you, but it does say phone number removed
I think you should still see it

It might also say @anthp that the Community Manager - that's @Dave-O2 - can still see the number that has been removed ?

Re: Apple watch activation

Dave-O2 — Tue, 20 May 2025 08:14:41 GMT

Thanks @Oxonian, @anthp

I have your PM and i can see your details, i'll be in touch as soon as i can 👍

Re: Apple watch activation

anthp — Tue, 20 May 2025 12:00:38 GMT

Thank you

Re: Apple watch activation

anthp — Thu, 05 Jun 2025 10:48:41 GMT

To all just to say that my watch is now connected to cellular and it was sorted by o2Dave

Re: Apple watch activation

jonsie — Thu, 05 Jun 2025 11:14:14 GMT

Good to know @anthp and well done @Dave-O2 yet again

Re: Apple watch activation

anthp — Thu, 05 Jun 2025 11:19:39 GMT

I don’t think it would have ever been solved without @Dave-O2

Re: Apple watch activation

jonsie — Thu, 05 Jun 2025 11:41:15 GMT

It's nice to know that you can actually have an Apple watch working correctly on O2 albeit with DeVine intervention

Re: Apple watch activation

pgn — Thu, 05 Jun 2025 22:19:24 GMT

Dave-ine? 😂

Re: Apple watch activation

Oxonian — Fri, 06 Jun 2025 18:47:59 GMT

@pgn wrote:
Dave-ine? 😂

🤣🤣🤣

Re: Apple watch activation

bertylw — Sun, 22 Jun 2025 16:14:13 GMT

Hi @Dave-O2 ,

Could you please help me too? Watch sim plan stuck at 'Activating' I have been into a shop (please call O2 was their advice), used the chat (told I didn't have a Watch eSim or want to try and get me one), called up (told to use the full my O2 app and sign up there - which tells you to use the 'Watch' app on iphone to sign up....).

Where do I go from here?

Regards,

Brett

Re: Apple watch activation

pgn — Sun, 22 Jun 2025 16:16:56 GMT

@bertylw - Dave will be around on Monday. Meantime, have you had a read of this ?

Re: Apple watch activation

anthp — Sun, 22 Jun 2025 16:21:01 GMT

Hi yes mine was sorted by Dave o2 I don’t think it would’ve ever been working without him

Re: Apple watch activation

bertylw — Sun, 22 Jun 2025 16:45:03 GMT

Hi Pgn,

Thanks. Some new stuff in there I didn’t know- so as I have multiple phone accts on my o2 account I have followed the instructions and raised this with social media team. Will see what comes back,

thanks.