topic Re: Number fraudulently ported! in Tech Support

Number fraudulently ported!

Decker — Sat, 10 May 2025 09:03:10 GMT

Hi. I hope someone here can help me. On or about April 15th my number was fraudulently ported out. After a load of hassle it was finally ported back to me. Unfortunately ever since all my incoming calls go straight to EE voicemail. I have been in touch with o2 too many times to recall, all to no avail.

Has anyone suffered the same problem and did you get a solution.

I'm 79 years of age and all my medical etc. contacts have this number so do not want to change it.

Thanks in anticipation,

Derick

Re: Number fraudulently ported!

pgn — Sat, 10 May 2025 09:16:37 GMT

Have you set your divert to go to O2 voicemail, @Decker?

Web version of MyO2 will show you, under "Barring and Diverts", and your phone needs to have its voicemail shortcut pointed back to O2 in the phone settings:

should help.

Good luck!

Re: Number fraudulently ported!

Decker — Sat, 10 May 2025 10:06:15 GMT

Hi @pgn I have an iPhone 12 and can't find divert or anything about Barring and Divert. Do'nt forget i'm getting on a bit.

Derick.

Re: Number fraudulently ported!

pgn — Sat, 10 May 2025 12:06:51 GMT

@Decker

This post has the link for your MyO2 via Web, and a screenshot that guides you to the area to check where O2 is diverting your incoming calls to:

https://community.o2.co.uk/t5/Tech-Support/Random-call-forwarding/m-p/1793335/highlight/true#M56706

For the iPhone settings for voicemail, someone else on the forum may pick up on that, as I'm an Android handset user. Good luck!

Re: Number fraudulently ported!

Dave-O2 — Fri, 16 May 2025 13:30:14 GMT

Afternoon @Decker

Are you still facing issues with your incoming calls.

If so, please drop me a PM with the affected mobile number 👍