topic Upgraded to SIM only and lost iphone visual voicemail in Tech Support

Upgraded to SIM only and lost iphone visual voicemail

Csevs — Mon, 12 May 2025 14:47:47 GMT

I was switched to a SIM only contract today and lost my iphone (12) visual voicemail. I called customer services twice and was told that they couldn't reactivate. I read a similar problem on this forum and tried to explain that they needed to activate iData but they said they couldn't. Please please can someone help. I can't face phoning O2 for a fourth time and for another hour..... *crying*

Re: Upgraded to SIM only and lost iphone visual voicemail

MI5 — Mon, 12 May 2025 14:50:11 GMT

@Csevs

You can try asking for data for iPhone as it seems some agents only recognise it as that expression.

Asking via private message on one of the social media platforms may also be helpful.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Upgraded to SIM only and lost iphone visual voicemail

Dave-O2 — Fri, 16 May 2025 13:12:12 GMT

Afternoon @Csevs

Has this been resolved yet? If so, please drop me a PM with your mobile number 👍

Re: Upgraded to SIM only and lost iphone visual voicemail

saizletree — Sun, 18 May 2025 18:45:20 GMT

Can you help me too please? Upgraded today to sim only and have lost it. Not sure how to message you.

Re: Upgraded to SIM only and lost iphone visual voicemail

Enlli — Sun, 18 May 2025 18:55:14 GMT

@saizletree Phone customer services and ask for data for iPhones. Without that you won't get things like Visual voicemail.

Following @MI5 advice re social media (see links in their post) is probably the best bet

Re: Upgraded to SIM only and lost iphone visual voicemail

Dave-O2 — Fri, 23 May 2025 12:34:28 GMT

Afternoon @saizletree

If you're still having issues, please drop me a PM with your mobile number and i'll take a closer look 👍

Re: Upgraded to SIM only and lost iphone visual voicemail

Bambino — Fri, 23 May 2025 13:03:28 GMT

@saizletree wrote:
Can you help me too please? Upgraded today to sim only and have lost it. Not sure how to message you.

@saizletree To send @Dave-O2 a message, click on his name. You will then see a button to send a Personal Message to him.

Re: Upgraded to SIM only and lost iphone visual voicemail

bobblue — Wed, 11 Jun 2025 11:30:18 GMT

Same problem here. Upgraded my wife to a new SIM-only contract yesterday but neglected to tick the "I have an iPhone" option. She's now lost access to visual voicemail etc and isn't happy! 😬

Have tried to speak to someone online via live chat a few times but got nowhere after several lengthy waits. Is @Dave-O2 or anyone else from O2 able to help please?

Re: Upgraded to SIM only and lost iphone visual voicemail

Dave-O2 — Wed, 11 Jun 2025 11:38:26 GMT

Afternoon @bobblue

So i can check this out, can you please PM me the mobile number in question?

Re: Upgraded to SIM only and lost iphone visual voicemail

bobblue — Thu, 12 Jun 2025 22:14:00 GMT

Now resolved by @Dave-O2 - many thanks!

Re: Upgraded to SIM only and lost iphone visual voicemail

Cleoriff — Thu, 12 Jun 2025 22:53:54 GMT

@bobblue

Great news. Well done @Dave-O2 x

Re: Upgraded to SIM only and lost iphone visual voicemail

MI5 — Thu, 12 Jun 2025 23:06:18 GMT

Just a pity that customer service can't do the most basic of things these days.....

Re: Upgraded to SIM only and lost iphone visual voicemail

jonsie — Thu, 12 Jun 2025 23:09:51 GMT

I find it worrisome that they deny idata exists.....

Re: Upgraded to SIM only and lost iphone visual voicemail

Ozzy-1607 — Wed, 18 Jun 2025 11:12:59 GMT

Hi @Dave-O2 are you able to help us with this please? Had no luck on the phone to customer services (my wife and I have both lost our visual voicemail after upgrading our SIM only tariff recently)

Re: Upgraded to SIM only and lost iphone visual voicemail

jonsie — Wed, 18 Jun 2025 11:15:50 GMT

@Dave-O2 why is this so dificult for customer service to rectify?

The website even asks if you are going to use iphone or android?

Re: Upgraded to SIM only and lost iphone visual voicemail

Ozzy-1607 — Wed, 18 Jun 2025 11:17:27 GMT

@jonsie Yes and I ticked iPhone for us both when completing the upgrade online…

Re: Upgraded to SIM only and lost iphone visual voicemail

Dave-O2 — Wed, 18 Jun 2025 11:32:16 GMT

Afternoon @Ozzy-1607

I've now responded to your PM, to take a closer look 👍

Re: Upgraded to SIM only and lost iphone visual voicemail

Dave-O2 — Thu, 19 Jun 2025 09:10:11 GMT

Morning @jonsie

I'm currently speaking with @Ozzy-1607 to try and piece together the order journey and if something needs to be fixed when selecting the device for SIM Only deals.

Re: Upgraded to SIM only and lost iphone visual voicemail

Ozzy-1607 — Thu, 19 Jun 2025 10:00:38 GMT

Issue has now been resolved following @Dave-O2’s intervention. Many thanks!