topic Moto G35- occasionally unresponsive screen in Tech Support

Moto G35- occasionally unresponsive screen

Dean85 — Sun, 11 May 2025 18:10:43 GMT

Hi.

2 days ago my screen became 'occasionally' unresponsive ...

Sometimes when i unlock it, about 1 in 5 times the screen will wake up, but not recognise touch... Cant slide, cant select apps etc

All i need to do is lock it again then unlock it and will work fine, and will carry on working fine... Its only occasionally so im assuming the phone itself is not broken...

Any ideas? Cheers

Re: Moto G35- occasionally unresponsive screen

Oxonian — Sun, 11 May 2025 18:22:31 GMT

A start @Dean85 would be to restart it, delete apps that you don't use, clear cookies etc and generally to do a bit of housekeeping on it. If the 'phone is sluggish but not broken, that might help. 👍

Re: Moto G35- occasionally unresponsive screen

Enlli — Sun, 11 May 2025 19:04:37 GMT

Maybe worth doing a forced reboot to start with.

Hold the power button down for 10 - 20 seconds to achieve this

Also, might also be worth asking on the Motorola Forums

Re: Moto G35- occasionally unresponsive screen

madasaf1sh — Sun, 11 May 2025 20:53:59 GMT

@Dean85

Best thing to do is contact Motorola Support as this is a known issue on some Motorola (Lenovo) Phones

https://en-gb.support.motorola.com/