topic Re: Santander OTP not being received after switching to O2 in Tech Support

Santander OTP not being received after switching to O2

Ro7 — Thu, 08 May 2025 19:31:24 GMT

Hi, I've just switched to o2 from Lebara this week on a pay monthly contract, porting my old number across. I've been trying to log on to both mobile and online banking with santander, but it requires receiving a one time passcode to my phone number. I've tried this multiple times now and none of the messages are coming through, to the point where I've now been locked out of my account. There is no other way to get back in than to receive a OTP to my phone number. Any help would be greatly appreciated.

Re: Santander OTP not being received after switching to O2

MI5 — Thu, 08 May 2025 19:37:04 GMT

@Ro7

A common issue with O2.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Santander OTP not being received after switching to O2

pgn — Thu, 08 May 2025 19:40:13 GMT

Ask your bank for an alternative way of telephone banking, and to get them to check if your port is 100% complete - they may need to tear down your connection at the O2 side and rebuild it for the network to give you full service, do be prepared for some downtime as they do that. The Social Media team, links below for either X or FB, should help, and be persistent!

Re: Santander OTP not being received after switching to O2

Ro7 — Fri, 09 May 2025 10:44:00 GMT

thanks @MI5 & @pgn for taking the time to respond. I have phoned O2 this morning and they have handed it on to a technician who is going to phone me back at some point.

Re: Santander OTP not being received after switching to O2

jonsie — Fri, 09 May 2025 10:47:43 GMT

Good luck with the phone call @Ro7