topic Re: Unanswered calls don't always go to voicemail. in Tech Support

Unanswered calls don't always go to voicemail.

RogerDodger — Mon, 05 May 2025 19:32:12 GMT

If I am in a dead spot in the house, callers often get a recording says "your call cannot be connected at this time", or after dialling my number they get nothing at all. Sometimes it does actually go to voicemail and allow a message to be left. What's the cause of this? It happens with two different mobile phones.

Re: Unanswered calls don't always go to voicemail.

pgn — Mon, 05 May 2025 19:42:33 GMT

Do you have WiFi calling capability, @RogerDodger?

If so, use it so your domestic "dead" spot still has a signal to carry the call to you (or back out to voicemail, if necessary).

Re: Unanswered calls don't always go to voicemail.

RogerDodger — Mon, 05 May 2025 19:51:39 GMT

Thank you for replying. Yes, I have WiFi calling enabled.

Re: Unanswered calls don't always go to voicemail.

MI5 — Mon, 05 May 2025 19:58:20 GMT

@RogerDodger

Check your call diverts in your MyO2 and make sure that unanswered and unreachable are both set to divert to voicemail.

Re: Unanswered calls don't always go to voicemail.

Enlli — Mon, 05 May 2025 21:46:13 GMT

If not already selected make sure your WiFi Calling is set to WiFi Preferred. That will keep it locked on at home

Re: Unanswered calls don't always go to voicemail.

MI5 — Mon, 05 May 2025 21:54:46 GMT

@Enlli wrote:
If not already selected make sure your WiFi Calling is set to WiFi Preferred. That will keep it locked on at home

Only an option on Android phones.