topic Re: No mast working in Tech Support

No mast working

Chris46 — Tue, 29 Apr 2025 11:31:45 GMT

no mast working propperly for 7 weeks now, can I end my pay monthly contract without ETC? Also why is it taking 7 weeks to fix, its a joke

Re: No mast working

madasaf1sh — Tue, 29 Apr 2025 11:53:46 GMT

@Chris46

Simple answer is NO , read your terms and conditions which are quite clear on the position ALL uk networks take on this..

Also check here https://status.o2.co.uk

Also if its no mast working pop into an o2 store as it could be an issue with your sim card.. just remember to take photo ID with you.

Re: No mast working

Enlli — Tue, 29 Apr 2025 11:56:06 GMT

Apart from our guides we can't help here as we are all customers. If it's seven weeks then there will be good reason.

The Terms and Conditions which you carefully read do state you are not guaranteed a signal 24/7

These may or may not help

Download the My Network App to report and keep abreast of updates

https://www.o2.co.uk/apps/my-network

Re: No mast working

MI5 — Tue, 29 Apr 2025 13:32:14 GMT

@Chris46

The only way you'll get out for free is by agreement from complaints make a complaint

Note process and timescales here Customer Complaints Code

Alternatively, pay off your device plan and leave for free.

You can then put another networks sim in your phone but check their coverage with free PAYG sims before committing to a contract and carefully read the associated T&C's.