topic Re: Buying a bolt on in Tech Support

Buying a bolt on

Disgruntled7 — Wed, 23 Apr 2025 06:13:29 GMT

I’m trying to buy a 500MB Bolt on but both the app and website will not let me buy more than 100MB. The + button doesn’t work. This is only since the latest update three weeks ago

Re: Buying a bolt on

jonsie — Wed, 23 Apr 2025 06:26:04 GMT

Unfortunately it's a known issue which O2 have not yet resolved as it only affects certain accounts

You need to call customer service I'm afraid

Re: Buying a bolt on

Disgruntled7 — Wed, 23 Apr 2025 08:48:41 GMT

Thank you. I won’t bother buying a bolt on then. Their loss if it’s a known problem and they can’t be bothered to fix it ☹️

Re: Buying a bolt on

jonsie — Wed, 23 Apr 2025 10:42:57 GMT

Their systems leave a lot to be desired 😞

Re: Buying a bolt on

Dave-O2 — Wed, 23 Apr 2025 11:46:37 GMT

Afternoon @Disgruntled7, @jonsie

I have an update to share, a fix for this will go in next week 👍

Re: Buying a bolt on

Dave-O2 — Wed, 30 Apr 2025 11:12:34 GMT

Afternoon @Disgruntled7, @jonsie

Just confirming that this is now fixed, so you can now go ahead and add more data 👍