topic Re: Help required please - Samsung Galaxy A36 in Tech Support

Help required please - Samsung Galaxy A36

DJP3 — Mon, 21 Apr 2025 09:35:13 GMT

I recently purchased a new SG A36. For the first few days there was a "widget" on my home screen with a green background, part of a heart shape and the words "Get started". After about one week when I turned the phone on in the morning this widget had disappeared? I have been unable to get it back or find a solution anywhere else online so far. Any support would be appreciated. Thanks in advance. D

Re: Help required please - Samsung Galaxy A36

jonsie — Mon, 21 Apr 2025 10:09:44 GMT

What did the widget do?

Was it health related?

Re: Help required please - Samsung Galaxy A36

Enlli — Mon, 21 Apr 2025 10:25:30 GMT

The last time I saw something like that it was to do with leading you through some of the features on your new phone

Re: Help required please - Samsung Galaxy A36

DJP3 — Mon, 21 Apr 2025 13:01:18 GMT

Thanks, didnt actually get to find out what it did. The only thing it looked remotely like was the digital wellbeing app but the widgets available for that dont look anything like the one that disappeared

Re: Help required please - Samsung Galaxy A36

DJP3 — Mon, 21 Apr 2025 13:02:07 GMT

Thanks, I think you could be correct, maybe its supposed to disappear after a set amount of days??

Re: Help required please - Samsung Galaxy A36

jonsie — Mon, 21 Apr 2025 13:04:21 GMT

That's quite likely

It possibly recognises that the phone is set up by yourself and automatically disappears