https://community.o2.co.uk/t5/Tech-Support/5G/m-p/1422983#M5638 How can I switch to 5G sim from 4G for my new 5G device Wed, 23 Dec 2020 10:27:36 GMT 5g 2020-12-23T10:27:36Z https://community.o2.co.uk/t5/Tech-Support/5G/m-p/1422983#M5638 How can I switch to 5G sim from 4G for my new 5G device Wed, 23 Dec 2020 10:27:36 GMT https://community.o2.co.uk/t5/Tech-Support/5G/m-p/1422983#M5638 5g 2020-12-23T10:27:36Z https://community.o2.co.uk/t5/Tech-Support/5G/m-p/1422986#M5639 If you ordered the phone as an upgrade or new deal from o2 you would have been sent a new 5G sim, so you can follow the sim swap process in the guide below:<BR /><A href="https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide-incl-eSim/ba-p/1060675" target="_blank">https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide-incl-eSim/ba-p/1060675</A><BR />If you need to get a 5G sim first, you can request one in an o2 store or by calling customer services. There are some different numbers to try in the link below, along with advice on which option to use.<BR /><A href="https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608" target="_blank">https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608</A> Wed, 23 Dec 2020 10:48:45 GMT https://community.o2.co.uk/t5/Tech-Support/5G/m-p/1422986#M5639 gmarkj 2020-12-23T10:48:45Z