topic Re: Problems getting an Apple Watch data services O2 airtime setup in Tech Support

Problems getting an Apple Watch data services O2 airtime setup

markysparks — Fri, 04 Apr 2025 14:52:58 GMT

I moved over to O2 from Three about 4 days ago. Everything has worked fine with my phone and number porting and I'd now like to go through the Apple Watch App process for setting up an O2 airtime contract/eSIM installation for my watch.

It should be quite straightforward, I did it before with Three, just on my iPhone open up the watch app, go to 'mobile service' then 'setup mobile service' at which point it should go through to O2 and take me through the agreement and eSIM installation for the watch.

However when I click on 'setup mobile service' in the watch app it seems to make contact with O2 servers and then all I get back is a message on the screen from O2 saying 'Apple Watch on O2 is only available to personal Pay monthly customers... etc' which I am (personal customer with a monthly contract).

I've called 202 on three occasions, all the people I've spoken to have been very helpful but haven't been able to sort this out. We even tried to manually setup a watch contract, this gives me an eSIM but I can't get past the above O2 message to be able to scan the eSIM barcode so we had to cancel that.

Also tried deleting and reinstalling the iPhone eSIM but no joy. I just don't know what to do next, seems pointless to keep calling 202 as they've tried everything and they don't seem to be able to escalate anything to a second line support. I'm happy to try anything. The old Three data plan has been deleted from the watch fine. I also described the problem to my local O2 store but they said they wouldn't be able to do anything else and to contact customer services. Anybody got any ideas?

Re: Problems getting an Apple Watch data services O2 airtime setup

MI5 — Fri, 04 Apr 2025 14:52:36 GMT

@markysparks

Might need a few days for your ported number to fully update on O2 systems.

Otherwise see help here

Re: Problems getting an Apple Watch data services O2 airtime setup

markysparks — Fri, 04 Apr 2025 15:08:41 GMT

Thanks for the quick reply @MI5 - yes that's what I was hoping might be the case and why I waited several days. I'll keep trying everyday - its been 4 days already but you never know, fingers crossed!

If that turns out to be the case, I'll come back here and reply so others know (and accept your solution).

Re: Problems getting an Apple Watch data services O2 airtime setup

markysparks — Sat, 05 Apr 2025 10:14:02 GMT

@MI5 - you were right thanks! tried it this morning and it worked fine.

So for anybody reading this in the future, just be patient - you may have to wait about a week after getting your O2 phone contract and number porting complete before you can setup data services for an Apple Watch through the iPhone watch app.

Re: Problems getting an Apple Watch data services O2 airtime setup

MI5 — Sat, 05 Apr 2025 10:18:59 GMT

Good news @markysparks