topic Re: nO sIGNAL in Tech Support

nO sIGNAL

ReenieF — Fri, 04 Apr 2025 10:04:47 GMT

I have a new phone and sim it has been working now all of a sudden have no signal.

I have checked the area and all ok. My colleague at work is also on 02 and her signal is fine.

Please help

Re: nO sIGNAL

MI5 — Fri, 04 Apr 2025 10:41:15 GMT

@ReenieF

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

https://www.o2.co.uk/apps/my-network

Re: nO sIGNAL

Enlli — Fri, 04 Apr 2025 10:42:19 GMT

Sorry, this is a community forum made up of customers. You will need to contact O2 direct by one of the ways in this guide

Social media can be slow but is UK based and gets better results

Re: nO sIGNAL

Bambino — Fri, 04 Apr 2025 11:58:11 GMT

@ReenieF If you have an O2 store near you, call in and ask them to do a sim swap for you to eliminate a faulty sim as a possible issue. Be sure to bring photo ID with you.

Re: nO sIGNAL

MI5 — Fri, 04 Apr 2025 13:52:42 GMT

Replacement sim in store covered in guide I posted above @ReenieF