topic Re: No mobile data when abroad in Tech Support

No mobile data when abroad

JWB23 — Wed, 02 Apr 2025 09:51:39 GMT

When travelling in Europe, my phone connects to a local network for voice/txt but not for data. There is no mobile data signal. I have roaming switched on the phone and mobile data. It is an SE2 and O2 Sim only package. I get text welcoming me to services inc. data when I land but the data does not connect. Worked in Denmark but not in France, Portugal or Italy. Any ideas?

Re: No mobile data when abroad

jonsie — Wed, 02 Apr 2025 10:05:19 GMT

These are some tips to try :

Reboot phone.
Manually search for a different network
If using an iPhone, change data APN to mobile.o2.co.uk
Call customer service to check for any roaming bars
Or if you message O2 using the social media links below, they should be able to help you with this

Re: No mobile data when abroad

JWB23 — Wed, 02 Apr 2025 10:50:43 GMT

Thanks. The APN is still set to a Virgin mobile address. I will try.

Re: No mobile data when abroad

jonsie — Wed, 02 Apr 2025 11:14:15 GMT

changing the APN should sort it for you