topic Re: No data in Tech Support

No data

Becs84 — Wed, 19 Mar 2025 13:19:18 GMT

My network has suddenly stopped working, why is this? It’s down on all 3 phones connected to my account

Re: No data

MI5 — Wed, 19 Mar 2025 13:25:36 GMT

@Becs84

Check guides:

https://www.o2.co.uk/apps/my-network

Or contact O2

Re: No data

bownyboy — Wed, 19 Mar 2025 13:31:42 GMT

Same here. I just posted as well. I've tried all the steps listed below but nothing works.

Re: No data

MI5 — Wed, 19 Mar 2025 13:44:19 GMT

Could be an emerging technical issue.

Keep checking the My Network app for updates.

Re: No data

Becs84 — Wed, 19 Mar 2025 13:50:02 GMT

There’s an apparent problem in my area but my son works in London and his is down to so not sure if it’s because we’re both on my account, I’m not sure but I’ve tried everything aswell

Re: No data

bownyboy — Wed, 19 Mar 2025 13:59:10 GMT

I'm just outside of London as well.

Re: No data

jonsie — Wed, 19 Mar 2025 15:25:09 GMT

If this is widespread around that area then rest assured O2 will want to get the issue with the network sorted asap

Re: No data

Enlli — Wed, 19 Mar 2025 16:05:34 GMT

It happens.

My VM broadband went out for a couple of hours this morning.

Thankfully I get texts when these things happen

Re: No data

MI5 — Wed, 19 Mar 2025 16:31:32 GMT

My virgin BB goes down most days. Not sure what I'm paying for tbh 🙄

Re: No data

bownyboy — Wed, 19 Mar 2025 17:54:22 GMT

Lets hope it does get fixed soon! I'm due to go on holiday in a few days so this puts a big spanner in the works if it doesn't get sorted!

Re: No data

madasaf1sh — Wed, 19 Mar 2025 18:01:34 GMT

No issue up here in Yorkshire with o2 data or voice/sms services...

Nothing reported on X or Reddit either..

Re: No data

jonsie — Wed, 19 Mar 2025 18:37:44 GMT

@MI5 wrote:
My virgin BB goes down most days. Not sure what I'm paying for tbh 🙄

`No issues here either in Lancashire...

I'm with @MI5 here though as my broadband with Virgin drops out for a couple of minutes most nights

Re: No data

pgn — Fri, 21 Mar 2025 09:03:53 GMT

@MI5 wrote:
My virgin BB goes down most days. Not sure what I'm paying for tbh 🙄

Double data on the plethora of Contract O2 phones in your domain, @MI5? 😁