topic Re: Esim disconnection trap in Tech Support

Esim disconnection trap

kdh0009 — Sat, 15 Mar 2025 11:30:15 GMT

Is there anything I can do other than travelling to o2 shop?

I have upgraded to an esim, and been instantly cutoff from the o2 network. I can't login to myO2 with two-factor authentication in place and have no way of configuring esim?

Is there a workaround?

Re: Esim disconnection trap

Enlli — Sat, 15 Mar 2025 11:45:54 GMT

Not really at the moment.

The shop is your best bet. Take photo ID

Quite frankly an eSIM on O2 is a downgrade as you are finding out.

Contact the social media team and they may be best placed to help. Main CS haven't a clue

Re: Esim disconnection trap

MI5 — Sat, 15 Mar 2025 15:16:27 GMT

@kdh0009

Guide may help