topic Moving number to O2 in Tech Support

Moving number to O2

Viktor1 — Mon, 10 Mar 2025 19:39:39 GMT

Hi, I have recently acquired a new payg SIM card with o2. Last week Wednesday I’ve tried to port my old number from Vodafone to my new SIM card. After being told that it would be done by 6pm on Thursday, it’s still not completed today. After numerous phone calls to customer support I’ve just been told that the account is showing as locked and I need to request new PAC code. I’ve spoken to Vodafone and the number has been ported out and my account disconnected. Now I am left without my number. Is there anything you can do to please rectify this as I urgently need the old number. Many thanks

Re: Moving number to O2

Bambino — Mon, 10 Mar 2025 19:50:59 GMT

@Viktor1 This is a customer community. No one here has access to anyone's account information. You need to speak to O2:

Re: Moving number to O2

Enlli — Mon, 10 Mar 2025 20:00:02 GMT

If Vodafone have disconnected you then the PAC has been actioned their end. Customer Services should know a new PAC can't be issued.

Might be worth trying the Social Media team on one of the links provided. They are UK based and seem more clued up than normal customer services