topic Re: Need MCK code & NCK pin for Samsung S7 in Tech Support

Need MCK code & NCK pin for Samsung S7

Meeky — Sat, 01 Mar 2025 13:58:59 GMT

Can you please provide a MCK code & NCK pin for a Samsung S7?

Re: Need MCK code & NCK pin for Samsung S7

Bambino — Sat, 01 Mar 2025 14:28:02 GMT

@Meeky This is not O2. This is a customer community. I will tag our community manager. @Dave-O2 can you assist?

Also see this: How to find help & contact O2: A Guide - O2 Community

Re: Need MCK code & NCK pin for Samsung S7

Enlli — Sat, 01 Mar 2025 14:32:37 GMT

@Meeky Assume this is an O2 purchased S7.

They will only supply codes for phones bought from them

Re: Need MCK code & NCK pin for Samsung S7

Meeky — Sat, 01 Mar 2025 16:17:00 GMT

The phone was purchased from o2 and locked to o2

Re: Need MCK code & NCK pin for Samsung S7

Meeky — Sat, 01 Mar 2025 16:20:53 GMT

Spent 3hrs in online chat to O2 support chat online and got nowhere. 6 different clueless agents with an average response time of 10mins between messages. Hoping for better assistance here.

Re: Need MCK code & NCK pin for Samsung S7

MI5 — Sat, 01 Mar 2025 16:26:22 GMT

@Meeky

There's no way you'll get a master key from customer service.

It needs to come from Samsung but has to be requested by O2.

Historically our community managers are the only ones who have managed this, hence the tag to @Dave-O2

Re: Need MCK code & NCK pin for Samsung S7

Dave-O2 — Mon, 03 Mar 2025 12:49:09 GMT

Thanks for the tag @Bambino, @MI5

@Meeky Can you please drop me a PM and i can get this requested 👍