topic Re: Coverage map not accurate in my area in Tech Support

Coverage map not accurate in my area

Iford_resident — Tue, 28 Sep 2021 10:29:47 GMT

For my home area BN73EL your coverage map shows that we should have full 4G inside and out. I've lived here for almost 2 years and we have never had good coverage. I've logged issues with O2 multiple times and have been told each time that there is no issue.

At best, I can get maybe 1-2 bars of network (no data) inside and outside of my house. I have to walk 10 minutes before I get any 4G. Others in my household and in the village can confirm this (multiple devices and networks).

Please can you check the coverage in this area to resolve the issues or update your map to show what we can expect accurately?

Regards

Matthew Hall

Re: Coverage map not accurate in my area

MI5 — Tue, 28 Sep 2021 10:56:14 GMT

@Iford_resident

The maps are only a theoretical computer simulation and it is widely regarded that they are not accurate and should be used as a guide only.

It does state this on the status checker pages.

Real world coverage can only be assessed by trialling PAYG sims from different networks before committing to a contract.

Re: Coverage map not accurate in my area

Iford_resident — Tue, 28 Sep 2021 11:23:53 GMT

That's not at all what the webpage says. It is just inaccurate and when this is reported they do nothing to update the accuracy of the page or resolve the issue.

"Our Network Coverage Checker will show you the 2G, 3G, 4G and 5G network coverage available in your selected area. The map will show you the locations of the best call and mobile data reception, as well as your nearest O2 Wi-Fi hotspots."

Re: Coverage map not accurate in my area

MI5 — Tue, 28 Sep 2021 15:22:12 GMT

@Iford_resident

Data reception and speeds may not be as good indoors or in a car. Signal can also be affected by buildings, trees and even weather conditions. This map is just a guide and does not guarantee signal coverage.

https://www.o2.co.uk/coveragechecker

Re: Coverage map not accurate in my area

Iford_resident — Tue, 28 Sep 2021 15:28:14 GMT

Well, it's impacting the whole village, so isn't just a building or trees. I just don't think they want to show an accurate depiction of their coverage.

Re: Coverage map not accurate in my area

madasaf1sh — Tue, 28 Sep 2021 16:45:20 GMT

@Iford_resident

None of the networks have very accurate computer simulations of coverage for i'd say 80% of the country... so not unique to o2...

Re: Coverage map not accurate in my area

MI5 — Tue, 28 Sep 2021 18:27:45 GMT

Because they are all just computer simulations, which don't account for geography and other natural and man made obstacles.

Re: Coverage map not accurate in my area

Angel60 — Fri, 28 Feb 2025 13:12:17 GMT

Same here in DA3 8QQ. Multiple online reports and calls but nothing has changed. Very fed up.

Re: Coverage map not accurate in my area

madasaf1sh — Fri, 28 Feb 2025 13:55:24 GMT

@Angel60

Stop relying on computer simulations of coverage they never have been never will be more than a finger in the air based on lab conditions

Simple answer is to get some free PAYG Sim and live test networks in your area and then leave o2 for the best network (paying off any device plans etc).

Re: Coverage map not accurate in my area

Enlli — Fri, 28 Feb 2025 14:21:20 GMT

Three's map says I have excellent 4G and Good 5G. Never been the case. So much so they have delayed 3G shutdown around us whilst a new 4G mast is commissioned

Always physically check networks at you location using PAYG SIM cards before committing to a contract

Re: Coverage map not accurate in my area

Oxonian — Fri, 28 Feb 2025 20:26:10 GMT

@Iford_resident

@Angel60

In your position, it is worth downloading :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode

- test your network speeds

- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

Re: Coverage map not accurate in my area

Angel60 — Mon, 03 Mar 2025 08:47:57 GMT

That is what I did! But customer services have told me they have since tilted the mast towards another area with more customers!!!!!!

Re: Coverage map not accurate in my area

Enlli — Mon, 03 Mar 2025 09:30:36 GMT

I would take what customer services say with a dose of salt.

Re alignments do take place but it's not the information to which they have access

Best bet is to try PAYG SIM cards on other networks ready for a move

Re: Coverage map not accurate in my area

madasaf1sh — Mon, 03 Mar 2025 10:53:16 GMT

@Angel60

The comment what CS made, has had me in stitches and is a load of tosh.. As the realignment's are usually to move away from objects that may impact performance..

Re: Coverage map not accurate in my area

Cleoriff — Mon, 03 Mar 2025 11:28:00 GMT

"Tilted the mast?". How would anyone in CS have any idea about this?

Must have a secret list of masts countrywide. 😂 (I don't think!)

Re: Coverage map not accurate in my area

Enlli — Mon, 03 Mar 2025 11:41:19 GMT

One has to admit that Customer Services are improving in that their excuses are getting more creative 😕

Re: Coverage map not accurate in my area

pgn — Mon, 03 Mar 2025 12:06:48 GMT

That "Virgin Media O2 spends £1m on customer support every DAY" is beginning to yield dividends 😂

Re: Coverage map not accurate in my area

jonsie — Mon, 03 Mar 2025 12:23:55 GMT

Probably a monthly bonus for the best excuse to get rid of a caller

Reckon this one is a March contender.....

Re: Coverage map not accurate in my area

japitts — Tue, 04 Mar 2025 10:45:28 GMT

It may also be that some optimisation notes have inadvertently made their way to CS, and been completely misinterpreted.

A classic case of when too much information is a bad thing. As regards the online coverage maps, they tend to be a subset of internal mapping which is generally fairly accurate. But the granularity differs, as does the amount of detail needed.