topic Re: Getting desperate :( Number not transferred in Tech Support

Getting desperate :( Number not transferred

L0ngingf0rN0 — Fri, 28 Feb 2025 10:31:49 GMT

Hello,

I left Tesco Mobile last Friday, switching to O2. I requested my PAC code last Friday (21/02) and still my old number has not transferred. I phoned Tuesday and was told it was schedule for Tuesday so should be ready Wednesday. Nothing happened. I phoned Thursday and CS escalated the issue and I am having to wait another 48hrs. In the past this switch has been nearly instantaneous. Is this fixable? Or because it hasn't happened within a few hours, the likelihood is that its not going to work.

I've been without my number for a week, and I'm starting to think it might be lost. Has anyone had this issue before and its been resolved? Is there anything I can do to help the situation?

Re: Getting desperate :( Number not transferred

MI5 — Fri, 28 Feb 2025 10:35:01 GMT

@L0ngingf0rN0

Try messaging the UK based social media teams for help.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Getting desperate :( Number not transferred

jonsie — Fri, 28 Feb 2025 10:38:27 GMT

Has the Tesco sim become inactive?

Re: Getting desperate :( Number not transferred

L0ngingf0rN0 — Fri, 28 Feb 2025 10:49:17 GMT

Yes it has! I've had confirmation from them that I've left!

Re: Getting desperate :( Number not transferred

jonsie — Fri, 28 Feb 2025 10:54:06 GMT

_Social Media it is then.....

Re: Getting desperate :( Number not transferred

MI5 — Fri, 28 Feb 2025 10:59:17 GMT

@L0ngingf0rN0

Might be of use?

Re: Getting desperate :( Number not transferred

L0ngingf0rN0 — Fri, 28 Feb 2025 11:56:14 GMT

Thank you.

So do you think I need to set up a plan with new sim for the transfer to go through?

I'm hesitant to do anything while O2 look at it. I've contacted O2 via social media so I will see what they say!

Re: Getting desperate :( Number not transferred

MI5 — Fri, 28 Feb 2025 12:09:12 GMT

@L0ngingf0rN0

Wait for a reply from O2 before doing anything. You should not need a new plan to port your number on to.

Re: Getting desperate :( Number not transferred

L0ngingf0rN0 — Fri, 28 Feb 2025 14:53:34 GMT

I've been in touch with O2 via social media... the rep has confirmed there has been 0 movement on the escalation made over 24hrs ago... so we are off to a great start! They are contacting the porting team, a response can take up to 24/48hrs - so I guess I will just keep on waiting!

Re: Getting desperate :( Number not transferred

Enlli — Fri, 28 Feb 2025 14:58:10 GMT

Problem may now be that porting rarely takes place on Saturday and Sunday ☹️

Re: Getting desperate :( Number not transferred

MI5 — Fri, 28 Feb 2025 15:01:45 GMT

Good luck @L0ngingf0rN0

Keep us updated next week.

Re: Getting desperate :( Number not transferred

Dave-O2 — Fri, 07 Mar 2025 14:30:40 GMT

Afternoon @L0ngingf0rN0

I'm just checking in to question if you were able to get this sorted?

Thanks