topic Re: Internal migration in Tech Support

Internal migration

Lmac16 — Thu, 13 Feb 2025 17:22:01 GMT

Hi, I tried to upgrade via another mobile phone company but they put through a new contract.

I called customer service and was advised I could do an internal migration and cancel the old contract but there was a fee to pay for the remaining airtime.

I called back tonight to go ahead with this since I now have the new phone and am now being told I was given incorrect information and can’t migrate my number from one O2 account to the other. I’m now stuck as I’ve opened the phone and can’t return it but I need to keep my old number.
Anyone have any advice.

Re: Internal migration

MI5 — Thu, 13 Feb 2025 17:27:35 GMT

@Lmac16

Yes you can.

Call again and hope you get someone with a brain cell.

Social media is a good option too.

Re: Internal migration

jonsie — Thu, 13 Feb 2025 18:04:00 GMT

If failing to find someone with an ounce of sense....

Get a PAC for the original number and port it out to any other network

Then port it back in to your new contract