I am not able to call or receive calls or texts

Cordeschi — Wed, 12 Feb 2025 14:02:31 GMT

I am in Italy and I am not able to receive or make calls or texts

Re: I am not able to call or receive calls or texts

Enlli — Wed, 12 Feb 2025 14:12:28 GMT

PAYG or Contract?

To make and receive calls in Italy you will need 4G Calling (VoLTE) turned on.

Try searching for different networks and try connecting even if it says forbidden

If PAYG switch down to 2G

This is our general roaming advice

Some things to try:Check data roaming is on in phone settings

Manually search for another network

Make sure 4G calling is on

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account.

Do this via social mediaIf you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help