topic Re: Can't log into my O2 app on my new phone in Tech Support

Can't log into my O2 app on my new phone

Shadylane — Thu, 08 Feb 2024 20:13:11 GMT

I changed my phone and now can't log into my O2 account through the app.

I contacted customer service on the 26th January and was told they would have me back on line in 3 to 7 days but still not able to get on! I have cleared the cashe, uninstalled and re installed the app but had no luck!

Re: Can't log into my O2 app on my new phone

MI5 — Thu, 08 Feb 2024 20:17:37 GMT

@Shadylane

You'll need to persevere with O2, sorry.

Did you reboot in between deleting and downloading the app?

Re: Can't log into my O2 app on my new phone

Shadylane — Thu, 08 Feb 2024 20:23:09 GMT

Yes I did reboot. As you said I will have to keep trying O2. Thanks

Re: Can't log into my O2 app on my new phone

Oxonian — Fri, 09 Feb 2024 18:29:38 GMT

@Shadylane

Do you still have your old 'phone ? If so, are you still logged into MyO2 thereon ?

Re: Can't log into my O2 app on my new phone

Shadylane — Tue, 11 Feb 2025 19:40:40 GMT

Had this phone a year and was working fine then just stopped!

Re: Can't log into my O2 app on my new phone

MI5 — Tue, 11 Feb 2025 19:51:32 GMT

No luck with customer service @Shadylane ?

Try on the socials if not.

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)