topic Re: Can’t activate esim in Tech Support

Can’t activate esim

Kieran78 — Wed, 26 Jun 2024 09:52:53 GMT

Hi. I cannot see an option in settings to activate eSIM, therefore the QR code isn’t working when I scan it. Tariff changed yesterday.

Re: Can’t activate esim

madasaf1sh — Wed, 26 Jun 2024 09:56:29 GMT

@Kieran78

You have to do it in Myo2 under the Your Sim menu if it hasn't been done there.

Also if you phone isnt allowing you to install and activate the esim, the delete any old esims from o2. Bear in mind if just changing tatriff you dont need a new esim or even a new physical sim.

Might also be worth reaching out to the manufacturer of the phone.

Re: Can’t activate esim

Kieran78 — Wed, 26 Jun 2024 12:01:38 GMT

Is their online chat I can use? I need to talk through with someone as rain just won’t work

Re: Can’t activate esim

gmarkj — Wed, 26 Jun 2024 12:19:46 GMT

Chat would not be recommended @Kieran78

Links to o2 on social media are in this guide

There are screen shots walking you through it in the link below:

https://community.o2.co.uk/t5/Tech-Support/eSIM-activation/m-p/1723556#M48909

Re: Can’t activate esim

MI5 — Wed, 26 Jun 2024 15:31:01 GMT

@Kieran78

There’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

Works well 👍

Re: Can’t activate esim

MattB42 — Sat, 08 Feb 2025 18:30:27 GMT

FYI incase anyone looks at this in future
After several unhelpful calls to o2, I managed to figure out how to get the QR code for the eSIM on the my o2 app..

- Click Support
- Click Phones sims and devices
- Click Manage my device
- Select number the eSIM is for (if you have more than one mobile number on the o2 account)
- Select Manage sim from drop down list
- Select install my esim profile

The QR code will appear on screen.

In my case I needed a new esim profile following an upgrade of my Samsung watch. The galaxy wearable app needed a new esim to set up the mobile plan.

Re: Can’t activate esim

pgn — Sat, 08 Feb 2025 22:58:36 GMT

- perhaps, @MattB42?

Re: Can’t activate esim

Rsrig — Thu, 10 Apr 2025 18:00:25 GMT

After a full day of phoning o2. This post saved the day

Thank you