topic Re: Signal after porting in Tech Support

Signal after porting

HD4 — Fri, 31 Jan 2025 15:38:08 GMT

I have turned my phone off and on 12 times )i.e. every 30 mins as directed) since I lost signal at around 10am today. I am still not connected on my new O2 contract after porting my number from Vodafone.

Re: Signal after porting

MI5 — Fri, 31 Jan 2025 15:45:32 GMT

@HD4

It can take up to 24 hours in extreme cases.

Keep rebooting or contact O2.

Re: Signal after porting

Enlli — Fri, 31 Jan 2025 15:46:54 GMT

Seems you are doing the right thing. I assume your Vodafone SIM is now dead.

Nothing we can do here as this is a customer to customer forum

Different ways to contact O2 in the How To file

Re: Signal after porting

HD4 — Fri, 31 Jan 2025 15:52:57 GMT

24 hours in extreme cases. Good to know. I was advised by O2 that it was likely to be a couple of hours. Thanks so much.

Re: Signal after porting

MI5 — Fri, 31 Jan 2025 16:06:36 GMT

Not unknown for it to take much longer than a couple of hours @HD4