topic Re: Code 08 Issue in Tech Support

Code 08 Issue

GB_1982 — Wed, 29 Jan 2025 21:54:46 GMT

Hi there,

I recently upgraded to

a new Iphone 16 and it prompted me to

link up my existing Apple Watch.

During the process, it asked me to

activate the mobile data element but I get the dreaded message quoting ‘code 08’.

I have had lengthy but ultimately pointless conversations with CS, tried the local O2 shop, called Apple support and currently waiting for O2 to come back having raised an error internally.

Can this be fixed??

Has anyone got anywhere with this??

Everything so far has failed and stuck with a data plan I can’t access?

O2 seem to have no idea and just getting fobbed off??

Re: Code 08 Issue

MI5 — Wed, 29 Jan 2025 22:22:57 GMT

@GB_1982

All we know here

Use the social media channels for best support.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Reference code 8.

This means you have set up your Watch airtime and then started a new one before the first was complete. If you have received an SMS, please restart your iPhone and Watch to check if it has been completed.

If not, please try the below steps ⬇️

Request that your Apple Watch account be reset.
Unpair your Apple Watch and iPhone.
Re-activate your old plan or activate a new plan if you're a new customer.

If this doesn't work please contact our Social Media team here

Re: Code 08 Issue

GB_1982 — Wed, 29 Jan 2025 22:26:20 GMT

Thanks.

Who can reset my Apple Watch - I showed this post to the staff in my local O2 and said its not something they can do?

Is this the same as erasing the Watch and repairing because if thats the case, this solution hasn’t worked?

Re: Code 08 Issue

MI5 — Wed, 29 Jan 2025 22:50:46 GMT

@GB_1982

As per the text above

Request that your Apple Watch account be reset.
Unpair your Apple Watch and iPhone.
Re-activate your old plan or activate a new plan if you're a new customer.

This can be done by customer service, but as they are generally useless, you'd be better off with one of the Social Media teams here