Switch up disappeared on my account

MollyFer92 — Mon, 27 Jan 2025 22:32:13 GMT

Hi,

I took out a contract in October last year with the plus plan with switch up.
I have waited 90 days, gone into store to switch up; they said they won’t accept the phone, didn’t give a reason and were just really rude, went to another store that weekend, they have said they can’t see why they won’t accept the phone and that they are happy to do the switch up.

when they went on to my account switch up has now disappeared off there, I’m still on the plus plan but store nor customer services know what has happened to my account and have said that the bolt on needs to be manually added back on but it could either back date it the 90 days as I’m on the plan for switch up or my 90 days will start again. Had anyone else had this problem at all. Thanks

Re: Switch up disappeared on my account

MI5 — Mon, 27 Jan 2025 22:34:41 GMT

@MollyFer92

Lots of O2 systems in a mess currently.

Best to speak to O2 on social media.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

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Switch up disappeared on my account

Re: Switch up disappeared on my account