topic Re: Number port from EE - can’t receive some SMS in Tech Support

Number port from EE - can’t receive some SMS

CatDee42 — Fri, 24 Jan 2025 10:48:45 GMT

I ported my number from EE two days ago and I’m not receiving any 2 factor verification SMS codes. I’ve called o2 customer service twice and reset my network settings and my phone but there is still an issue. This is causing me problems with accessing some important apps and I can see some other users have experience the same. Can someone help get this resolved asap?

Re: Number port from EE - can’t receive some SMS

Enlli — Fri, 24 Jan 2025 10:58:49 GMT

There is nobody here that can help as we are just customers.

It does seem O2 have problems in this area.

Maybe try the social media team who are UK based

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Number port from EE - can’t receive some SMS

CatDee42 — Fri, 24 Jan 2025 11:08:16 GMT

Thank you for the advice anyway! I’ll try to contact them as you’ve suggested.

Re: Number port from EE - can’t receive some SMS

madasaf1sh — Fri, 24 Jan 2025 11:09:40 GMT

@CatDee42

This will need o2 to liaise with EE who still own your number and do some routing with it, and what should happen is that EE reroute the SMS to the new provider in this case o2, but it can take a few days to settle down especially with insecure 2FA messages sent by text as this can also require the 3rd party SMS provider to do an update.

Just bear in mind this can take upto 14days depending on how quick EE act to resolve the issue.

Re: Number port from EE - can’t receive some SMS

CatDee42 — Fri, 24 Jan 2025 11:23:23 GMT

Thanks very much. I’ll message o2 and hopefully get it resolved!

Re: Number port from EE - can’t receive some SMS

CasualCaz — Mon, 03 Feb 2025 11:25:51 GMT

Same here...number ported over last Thursday and no bank OTP's or anything...literally unable to access most of my secure apps now. Beyond frustrating.

Re: Number port from EE - can’t receive some SMS

Enlli — Mon, 03 Feb 2025 11:41:10 GMT

Again you will have to follow the advice given above.

The social media links may be the best route

Sadly, this is not unusual for O2

Re: Number port from EE - can’t receive some SMS

Jen_ld — Sat, 06 Sep 2025 06:51:08 GMT

Hi, did you get this sorted? I’m locked out of my banking app etc for the past week now 😞

Re: Number port from EE - can’t receive some SMS

Oxonian — Sat, 06 Sep 2025 19:11:13 GMT

@Jen_ld

If that question is aimed at @CasualCaz, it needs a tag thus ! 😀

Re: Number port from EE - can’t receive some SMS

Jen_ld — Sat, 06 Sep 2025 21:17:07 GMT

@Oxonian Thanks !