topic Re: eBay 2FA SMS not being received in Tech Support

eBay 2FA SMS not being received

CraigK — Tue, 21 Jan 2025 17:50:50 GMT

Other 2FA codes seem to be ok, but eBay ones don’t arrive.

Done all the tips, but simply not working.

Re: eBay 2FA SMS not being received

MI5 — Tue, 21 Jan 2025 18:15:06 GMT

@CraigK

Sounds like the issue is with eBay then.

Best to contact them.

https://www.ebay.co.uk/help/home

Re: eBay 2FA SMS not being received

Oxonian — Tue, 21 Jan 2025 19:37:33 GMT

I have experienced that same problem with ebay 2FA texts @CraigK, albeit some years ago.

If I remember correctly, going into ebay and removing +44 from the start of my mobile number and replacing it with a zero did the trick. 👍

Re: eBay 2FA SMS not being received

CraigK — Tue, 21 Jan 2025 20:22:17 GMT

Unfortunately I don't get the option - massively annoying as I didn't sign up for 2FA (and the Customer Service person said it wasn't active) but I get a demand to verify my login via SMS.

I can change my password, and I then get an option to verify via SMS or Email, but actually logging in is SMS only.

My hope was that I would post here and a few others would say the same, and I could then ask O2 if the eBay SMS number had been erroneously flagged as spam.

Re: eBay 2FA SMS not being received

CraigK — Wed, 22 Jan 2025 14:35:00 GMT

A little bit of an update - because I can receive all other 2FA codes that I've tried O2 have said it's an eBay Issue.

I added a Lycamobile eSim to my phone, and requested to change the number on my eBay account, which sent a 2FA SMS to the new number, which arrived within 30 seconds.

So it isn't my phone, nor does it seem to be eBay?

Re: eBay 2FA SMS not being received

Enlli — Wed, 22 Jan 2025 14:44:34 GMT

Weird behaviour with 2FA is not uncommon on O2