topic Re: eSim not Compatible with my Phone in Tech Support

eSim not Compatible with my Phone

AlchemyFox — Sat, 18 Jan 2025 20:34:16 GMT

I just did an upgrade of my plan, and it suggested eSim as an option. I thought, thats wonderful, no need for more plastic chips, but it didn't ask me to check if my phone was compatible, just asked if I was using Apple or Android. So I went ahead, so I have the upgrade plan, and have found out my OnePlus 8T is not compatible. Can anyone assist, or is more viable to pop into a store tomorrow morning for one of the O2 Staff to assist me in person?

Re: eSim not Compatible with my Phone

Bambino — Sat, 18 Jan 2025 20:39:41 GMT

@AlchemyFox Go in store. Be sure to bring photo ID with you when you go.

Re: eSim not Compatible with my Phone

Enlli — Sat, 18 Jan 2025 21:22:31 GMT

Believe me, even if your phone was compatible you are far better off with plastic you can easily swap between phones than an eSIM that O2 can take days to sort out

Re: eSim not Compatible with my Phone

Shell23 — Sun, 19 Jan 2025 20:48:06 GMT

This is literally exactly what I have just done! Did you manage to sort it? My phone says not on a network now 🙈

Re: eSim not Compatible with my Phone

Oxonian — Sun, 19 Jan 2025 20:57:53 GMT

A warm welcome @Shell23 to this O2 customer to customer community.

If that question is aimed at @AlchemyFox, it needs a tag thus. 👍

Re: eSim not Compatible with my Phone

madasaf1sh — Sun, 19 Jan 2025 20:58:55 GMT

@Shell23

You need to follow the advice give to the Op, and go into store tomorrow with photo ID and get a new physical sim.