topic NO SIGNAL in Tech Support

NO SIGNAL

Moira1 — Sat, 18 Jan 2025 09:59:23 GMT

I have had no phone signal in my area all week. Although your "Network Coverage" page tells me I have good signal, your "Service Status" page tells me there is upgrade work in my area which will not be resolved until 8th February!!!

I had no warning from O2 that this work was going to affect my signal, although you do expect me to pay my bill as usual!

I use my mobile phone for my business which is largely carried out online and which requires multiple two-factor verifications SENT BY TEXT to access various applications and software. Lack of signal is therefore significantly impacting my business as well as my personal life.

How would you suggest this be resolved?

Re: NO SIGNAL

pgn — Sat, 18 Jan 2025 11:12:02 GMT

And for future planned works, download and use this O2 My Network app

https://www.o2.co.uk/apps/my-network

Also if you have good WiFi, enable WiFi calling on your phone if you are a contract customer, @Moira1

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Good luck @Moira1

Re: NO SIGNAL

MI5 — Sat, 18 Jan 2025 12:10:08 GMT

@Moira1

It will be resolved once the work is completed by the contractors employed by O2.

Speak to business customer services for possible compensation.

Call on 8002 or 0800 977 7337