topic Re: Rining out from Australia with bolt on in Tech Support

Ringing out from Australia with bolt on

Enquirer_1 — Mon, 20 Jan 2025 12:59:20 GMT

Can't ring out from Australia despite having bolt-on that otherwise works.

Re: Rining out from Australia with bolt on

pgn — Wed, 15 Jan 2025 06:52:51 GMT

See if enabling Volte or 4G calling on your handset helps, @Enquirer_1 - lots of things are changing very rapidly in the Australian Telco arena, thanks to their government's policy on 3G removal...

Try manually searching for a network, and select any Vodafone network, or other network even if it says "Forbidden Network" - you may get one that you can use, but manually searching for networks is going to be a feature of roaming in Oz until things settle.

https://community.o2.co.uk/t5/Discussions-Feedback/Roaming-in-Australia/m-p/1765855/highlight/true#M...

Also see: https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=Australia&sort_by=-topicPostDate&collapse_discussion=true

Good luck!

Re: Rining out from Australia with bolt on

Enlli — Wed, 15 Jan 2025 08:55:54 GMT

Do read the article in the first link and do use the IMEI checker.

Make sure 4G calling is active on your phone and manually search and try connecting to Vodafone

Re: Rining out from Australia with bolt on

Enlli — Wed, 15 Jan 2025 09:34:00 GMT

@Enquirer_1 If you do find a solution out there please inform the forum.

We have had a number of people with this problem and it would be good to get feedback

Re: Rining out from Australia with bolt on

andynichol — Fri, 17 Jan 2025 01:38:05 GMT

I have the same issues. Iphone 15Pro. IMEI checker says the phone is OK and no changes are needed. My Wife is also with O2 and has the same issue. If we set calls and data to 4G (or leave it as 5G auto or 5G On) & switch networks to Telstra or vodafone AU we can ONLY make SOS calls.

Re: Rining out from Australia with bolt on

andynichol — Fri, 17 Jan 2025 03:07:56 GMT

Update: I just had a long call with Optus tech support (on my local phone), who confirmed that neither of our phones should be blocked but could not help. Currently, we cannot make or receive calls or access voicemail. Anyone calling our UK 02 numbers gets either three beeps and is disconnected or a voice request to press a keypad number to connect but is then disconnected. Weirdly, the keypad number varies with every call.

Re: Rining out from Australia with bolt on

Enlli — Fri, 17 Jan 2025 08:34:32 GMT

Did you do as suggested and tried Vodafone?

If there is a problem I which effects more than one person I think it will take some sorting out and wa above the pay grade of standard customer service

@Dave-O2

We are getting a number of these probles regarding roaming in Australia, think it needs investigation

Re: Rining out from Australia with bolt on

andynichol — Fri, 17 Jan 2025 09:14:19 GMT

Hello. Yes, we've tried Vodafone and Telstra, both will only allow SOS calls. I've just spent an hour on Skype to O2 tech support, but they couldn't help beyond raising a ticket.

Re: Rining out from Australia with bolt on

Enlli — Fri, 17 Jan 2025 09:54:24 GMT

I doubt if they can

I've made our Community Manager aware but all they can do is to pass it higher up

All I can say is this problem seems to have arisen since the new rules were implemented.

We had a customer who was previously roaming fine get thrown off when it was implemented.

If you were PAYG I would understand but contract with 4G Calling (VoLTE) should tick all the boxes.

Re: Rining out from Australia with bolt on

andynichol — Fri, 17 Jan 2025 09:57:57 GMT

Fingers crossed. I pay monthly.

Out of interest, I asked around at work as there are several other foreign users here; NONE of them have the same issue (They are mainly from the US), two had the same iPhone model as me.

Re: Rining out from Australia with bolt on

madasaf1sh — Fri, 17 Jan 2025 10:58:11 GMT

@andynichol

The three beeps and the press a button is the Australian network at play as we have seen that a long time ago when we had a subsidiary in Australia a long time before this mess came about, and when we queried it back they couldn't find the issue and it just disappeared...

Have a look at some of the reddit threads, it seems some IMEI's got added incorrectly to the baring lists and it could be this, and would not be something that Optus 1st line or even 2nd line have access to update or remove them..

Its definitely not unique to o2 in the UK or anyone who roams in Australia...

Re: Rining out from Australia with bolt on

Dave-O2 — Fri, 17 Jan 2025 11:06:05 GMT

Thanks @Enlli

I've collated some threads and sent the details across to a Roaming contact.

Once i have some further details to share, I'll update the thread 👍

Re: Rining out from Australia with bolt on

andynichol — Fri, 17 Jan 2025 19:06:34 GMT

Thanks Dave,

@madz thank you for the info.

I tried my phone’s IMEI on the AMTA websites lookup tool here: http://www.3gclosure.com.au/

It was correctly identified and noted as “OK – you don’t need to do anything. Your device will work normally after the 3G closure.”

So, as you mention, it must have been blocked accidentally. My Wife’s iPhone 13 was the same.

Re: Rining out from Australia with bolt on

Enlli — Fri, 17 Jan 2025 20:06:52 GMT

Had a few minutes spare today and looked around the Forums for EE, Vodafone and Three and seeing similar problems, so it's not just O2

Re: Rining out from Australia with bolt on

andynichol — Mon, 20 Jan 2025 11:10:09 GMT

Update: I just missed a call from o2 support, but everything now seems fixed - I can make and receive calls again. We are in the process of raising a similar ticket for my wife’s phone. Thanks Dave & good luck everyone.

Re: Ringing out from Australia with bolt on

Dave-O2 — Mon, 20 Jan 2025 13:09:29 GMT

Afternoon all 😊

Just dropping a message to provide an update ↘️

All Australian operators have now shut down their 2G/3G networks, so customers must have 4G calling enabled on their devices.

To make a call via 4G, customers will also need to make sure Wi-Fi/Wi-Fi calling, is switched OFF.

These instructions will also be updated on our Roaming portal shortly HERE

Re: Ringing out from Australia with bolt on

madasaf1sh — Mon, 20 Jan 2025 14:52:31 GMT

@Dave-O2

How does this work for PAYG customers who dont have 4G Calling (VoLTE) enabled as its not available on PAYG??

Re: Ringing out from Australia with bolt on

MI5 — Mon, 20 Jan 2025 18:09:11 GMT

I think we all know the answer to that one......

Re: Ringing out from Australia with bolt on

Enlli — Mon, 20 Jan 2025 18:12:53 GMT

@madasaf1sh Same as the USA and some other European Countries you don't

Re: Ringing out from Australia with bolt on

madasaf1sh — Mon, 20 Jan 2025 19:25:44 GMT

Usually there is no silly question, and you never know o2 might surprise us....

Also pigs might fly...